FAQ
We believe that you deserve clear, honest information about your sun care. Below, we’ve answered your most common questions so that you can make confident, informed choices with Oyster Suncare.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
Your satisfaction is our priority. If you’re not completely happy with your purchase, you may return or exchange products within 30 days of delivery. To initiate a return or request a refund, please contact our customer service team with your order details and reason for return. We’re here to ensure your experience with Oyster Suncare is both delightful and worry‑free.
How long does shipping take?
We’re committed to delivering your Oyster Suncare products quickly and reliably. Orders within Australia are processed promptly and shipped via trusted carriers to ensure safe delivery. If you’re ordering internationally, please check our Shipping Policy page for estimated delivery times and any additional fees.
How much is shipping? Where do you ship to?
We offer FREE shipping Australia Wide. If you can enter your address at checkout, we can ship to you! If you’re ordering internationally, please check our Shipping Policy page for estimated delivery times and any additional fees.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Product Information
What does “SPF” mean?
SPF stands for Sun Protection Factor. It tells you how much longer you can stay in the sun without burning compared to having no protection at all. For example, if your skin would normally start to redden after 10 minutes of sun exposure, an SPF 15 product should theoretically allow you to stay out for about 150 minutes. Although no sunscreen blocks 100% of UV rays, a higher SPF significantly reduces the number of harmful photons reaching your skin.
Are Oyster sunscreens regulated in Australia?
Sunscreen manufacturing in Australia is tightly controlled by the Therapeutic Goods Administration (TGA), one of the strictest regulatory bodies in the world. The TGA’s rigorous standards ensure that every product is safe, effective, and free from harmful ingredients, so you can trust the quality of Oyster Suncare.
Our TGA number: AUST L 473227
What are the active ingredients in Oyster products?
At Oyster Suncare, we use Non‑Nano Zinc Oxide (25%) as our key active ingredient. This mineral provides broad‑spectrum protection without the risks associated with nano particles or harsh chemicals, ensuring you enjoy safe and clean sun care.
Do Oyster use chemical ingredients?
No. We pride ourselves on our 100% chemical‑free formulas. We use only certified organic, naturally derived ingredients to protect your skin and the environment.
Are Oyster products cruelty‑free and reef safe?
Absolutely. Our products are 100% cruelty‑free and proudly reef safe. We carefully formulate our sunscreens without ingredients like oxybenzone or octinoxate, which are known to harm coral reefs, so you can protect your skin and the environment at the same time.
Why does Oyster not use nano particles?
Nano particles are extremely tiny particles—about one billionth of a meter in size—often used in cosmetics to enhance texture or transparency. However, because of their minuscule size, they can penetrate your skin and raise concerns about long‑term safety. That’s why at Oyster Suncare, we intentionally avoid using nano particles to ensure you receive a clean, safe, and responsible sun care solution.
How much sunscreen should you apply?
For optimal protection, apply a generous layer to all exposed areas of your skin at least 15–20 minutes before you head outdoors. Reapply every two hours—or immediately after swimming or sweating—to ensure that you maintain effective coverage throughout your day.
"Live in the sunshine, swim the sea, drink the wild air."
– Ralph Waldo Emerson
