At Oyster Suncare our mission is to ensure that every customer feels cared for and delighted with every product they receive.
If You’re Unhappy With Your Purchase
Purchased on Our Website:
If you’re not completely satisfied with your order from our website, please contact us within 48 hours at hello@oystersuncare.com.au or call +61 431 725 204. We’re here to help and will happily review your inquiry.
Purchased from a Stockist:
If you bought our product through one of our authorized stockists (online or in-store), please reach out to that retailer directly for assistance.
Warranty Against Defects
We guarantee that our products are free from defects. If you receive a defective product, notify us (or the supplier, if purchased through a third party) within 48 hours of delivery.
Our Commitment:
We will fully refund or exchange the product at no additional cost to you—including covering any return shipping costs.
Additional Rights:
This warranty is provided in addition to your statutory rights under applicable consumer law.
Change of Mind Policy
For hygiene reasons, we cannot accept returns, refunds, or exchanges for products unless they are defective.
Exception:
If you receive the wrong product from an order placed on our website, we will gladly exchange it for the correct item when you contact us within 48 hours of delivery.
We are committed to ensuring your satisfaction and protecting your rights. If you have any questions or require further assistance, please contact us at hello@oystersuncare.com.au or call +61 431 725 204.